info@dbasket.in

info@dbasket.in

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Welcome to dbasket.in! These terms and conditions outline the rules and regulations for the use of Delivery Basket's Website, located at http://dbasket.in/. By accessing this website we assume you accept these terms and conditions. Do not continue to use dbasket.if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements:

We employ the use of cookies. By accessing dbasket.in, you agreed to use cookies in agreement with the Delivery Basket's Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

These Terms of Use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing Delivery Basket Store Services (defined below), and accessing the web link platform/mobile application ‘www.dbasket.in.com’ which enables you to interact with (A) merchants/businesses operating on the Platform (collectively, "Merchants"); (B) delivery partners operating on the Platform ("Delivery Partners") to avail the Delivery Basket Services; and (C) reach out to the delivery and stores partners designated on the Platform in respect of each transaction order, in order to avail support/resolve grievances in respect of the Delivery Basket Services(“DSP”). The Merchants have registered on this Platform and invite you to enter into Transactions directly with Merchants or through Delivery Partners. Please read these Terms of Use carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By clicking on the "I Accept" button, you accept these Terms of Use and agree to be legally bound by the same. Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions, and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by Delivery Basket at its sole discretion and posted on the Platform from time to time. For the purposes of these Terms of Use, the term 'Us' or 'We' refers to Delivery Basket. The term 'You' refers to the user or visitor of the Platform. When You use the Delivery Basket Services, You will be subject to the terms, guidelines, and policies applicable to such services and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.

You shall be permitted to access the Platform, avail the Delivery Basket Services and connect with Merchants and Delivery Partners on the Platform only upon creating an Account (as defined below) and completing registration on the Platform. Your ability to continue using the Platform and the Delivery Basket Services is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name, e-mail address and a valid phone number, while registering on the Platform. As a part of the registration, You may be required to undertake a verification process to verify Your personal information and setting up the Account. We shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. You agree and accept that, as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up-to-date. In the event of any change to such information, You are required to promptly inform us of the same, in writing, at least 1 (one) week prior to the date on which such change takes effect. You acknowledge and accept that we have not independently verified the information provided by You. We shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We reserve the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at any time. You hereby agree and acknowledge that We are only a facilitator between You, the Merchants and Delivery Partners and Delivery Basket only provides You with access to the Platform to connect with Merchants and Delivery Partners for You to initiate transactions on the Platform. You hereby agree and acknowledge that we will not be a party to any of the transactions that are initiated by You through the Platform and such incidents shall be taken up and resolved by the designated DSP. We shall not be liable in any manner or incur any liability with respect to the services performed by the Merchants or the Delivery Partners, as the case may be. Further, You hereby agree and acknowledge that we shall not be liable for the conduct, acts and omissions of the Merchants (including their employees and consultants) and Delivery Partners in the course of providing their services to You, or for any loss or damage to the Items or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Merchants or the Delivery Partner, as the case may be. In case of Delivery Basket Store Services, it is the duty of the Merchants to share the updated Item list along with its prices on the Platform. We shall not be responsible for any inaccurate Item listing on the Platform. Further, You hereby agree and acknowledge that for certain Items (Items that are perishable in nature or Item whose price varies periodically), it may not be possible for the Merchants to list out the exact price or prices of such Items on the Platform. In such cases, the Delivery Partner upon reaching the Merchant outlet shall intimate You about the Item price and You shall be required to confirm the purchase of the Item and you shall promptly make the payment for the same to complete the transaction, however if You do not confirm the purchase of the Item and do not make payment for the Item, You shall pay such fees as may be communicated to You on the Platform for the efforts of the Delivery Partner. You shall not initiate any transaction for any Item on the Platform which is listed in Schedule hereto (Prohibited Items), or illegal, immoral, unethical, unlawful, unsafe, contains harmful substance and is in violation of this Terms of Use and applicable laws. You specifically agree that You shall not initiate any transaction on the Platform for the purchase or delivery of any alcoholic beverages, narcotic drugs or psychotropic substances, etc. Further, You hereby acknowledge and agree that we shall not be liable for any indirect, direct damage or loss, cost, expense incurred by You in relation to the transactions initiated by You on the Platform. We do not check or verify the Items that are being delivered to You by the Delivery Partner, and therefore we shall have no liability with respect to the same. However, if it comes to the knowledge of Delivery Basket that You have availed the Delivery Basket Store Services using the Platform to deliver any illegal or dangerous substance, Delivery Basket shall have the right to report You to the government authorities and take other appropriate legal actions against You. You hereby acknowledge that we shall not be liable for any damages of any kind arising from Your use of the Delivery Basket Store Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. We shall be entitled at any time without giving any reason terminate Your request for any Delivery Basket Store Service. You hereby agree that shall not be liable for any conduct or misbehavior or actions of the Merchants/Delivery Partners with respect to any transactions initiated on the Platform. Further, You agree that we have no control over the Items provided to You by the Merchants and therefore, we shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, We have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging You hereby agree that scheduling and rescheduling a transaction on the Platform depends upon the availability of Delivery Partners around the location where the Items must be delivered to You, at the time of such scheduling and re-scheduling a transaction and such re-scheduling may be subject to additional fees/charges. Should You choose to reschedule a transaction on the Platform at a later point of time, You shall cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per Your convenient time. If a transaction initiated by You on the Platform cannot be completed, we shall notify You on the Platform. You agree to provide as much information as possible on the Platform with respect to the Items/services You wish to purchase/avail, using the Platform. We will use Your location-based information that is captured by Delivery Basket through global positioning system when You are using Your mobile device to request the Delivery Basket Store Service from the Platform. Such location based information shall be used by Delivery Basket only to facilitate and improve the Delivery Basket Store Services being offered to You. We cannot and will not fulfill any tasks which are immoral or unlawful in nature. We reserve the right to refuse to perform any tasks on the grounds of such tasks being immoral/unethical/unlawful/banned either by our internal policies or as per the independent discretion of Us. We may also refuse to perform any task on the grounds that such task is prohibited under any contract to which we are party. You understand and acknowledge that We by itself does not sell or provide any such Items. We are not responsible for the quality, merchantability or fitness of such Items. Accordingly, in the event of any grievances arising from the transaction initiated by You on the Platform pertaining to purchase or sale of any product from any Merchant, You may contact Platform support for routing your grievances to the Merchant through the Platform. You hereby acknowledge that if You have any complaint with respect to the Delivery Basket Store Services, You will first inform Us in writing within 24 (twenty four) hours of using such Delivery Basket Store Services.

You are solely responsible for and in control of the information you provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by us. Further, you understand and agree that certain information will be case sensitive and must be handled with a prudent care. In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. We reserve the full discretion to suspend a User's Account in the above event and do not have the liability to share any Account information whatsoever.

All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an order; or (iii) credit or debit card or cash at the time of delivery. While initiating a request for a Delivery Service, You shall pay for the price of the Items You require the Delivery Partners to deliver to You from the Merchant. Only upon processing such agreed amount via Platform, shall the Delivery Partner purchase the Item on Your behalf. The transaction for the Delivery Service will be initiated on the Platform once You have completed the payment for the same on the Platform. In case You have placed a cash on delivery order, You are required to pay the price of the Items in cash payment, to the Delivery Partner. You understand, accept and agree that the payment facility provided by us is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, we are neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price. You acknowledge and agree that we act as the Merchant's payment agent for the limited purpose of accepting payments from you on behalf of the Merchant. Upon your payment of amounts to us, which are due to the Merchant, your payment obligation to the Merchant for such amounts is completed, and we are responsible for remitting such amounts, to the Merchant. You shall not, under any circumstances whatsoever, make any payment directly to the Merchant for Items purchased using the Platform. You agree to pay us for the total amount for the order placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable menu listing provided by the particular Merchant. In connection with your order, you will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third party payment processor. You agree to pay us for the order placed by you on the Platform, in accordance with these Terms, using of the methods described above. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If you are directed to our third-party payment processor, you may be subject to terms and conditions governing use of that third party's service and that third party's personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking. Service Fees: With respect to Delivery Services, You will be charged a separate service fees ("Service Fees"). For prepaid orders, the Service Fees shall be paid prior to availing any of the Delivery Basket Store Services. In case You have opted for a cash on delivery order, You are required to pay the Services Fees to the Delivery Partner in cash payment. You agree that we may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.

In the event of cancellation, refund or any other concern You have in respect of an Order, it must be taken up with the designated DSP and will be subject to the cancellation and refund policy mentioned on the Platform if Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking. If a Delivery Partner is not available to perform the services, as may be requested. If any Item for which You have initiated the transaction is not in stock with the Merchant. You shall only be able to claim refunds for transactions initiated by You only if You have already prepaid the fees with respect to such transaction.